Formally Golden Key Leadership
"Continuous effort - not strength or intelligence - is the key to unlocking our potential."
Sir Winston Churchill
1874-1965, Former British Prime Minister
According to the Bureau of Labor Statistics, it costs about $15,000 to replace an employee and about $40,000 to replace a manager. In addition to the price of recruiting and training, employee turnover also takes its toll on company productivity. Anne knows how to attract and retain skilled employees. Her two key employees started with the company in 1986 and 1990. She will show you how to develop an employee retention strategy that helps measure job satisfaction and encourages employee feedback.
Studies show a direct link between employee morale and profitability. When morale is low, so are job performance, customer satisfaction and revenue. Anne attributes her company's growth and high customer satisfaction rate to happy employees. Learn how to create a work environment that fosters team spirit, appreciation and respect for employees' ideas and concerns.
Leadership trends are constantly changing and great leaders learn to change with them. Yesterday's leaders commanded and controlled. Today's leaders empower and coach. That's the difference between ego and empowerment. Learn how to motivate and trust your employees to take ownership and make good decisions. Develop people you can depend on to complete tasks with limited supervision. Your employees will know they are making a difference and you can focus on organizational goals and long-term company growth.
In today's fast-paced world of business, managers need to be more effective than ever. This requires bringing out the best in their employees through proven coaching skills and core competencies. Anne, a certified life and career coach, will explain the difference between coaching, consulting and counseling. She'll show how coaching skills - including listening, trusting, building rapport, questioning. acknowledging and action planning-can unlock the potential in any employee.
Employee Retention
Increasing Productivity and Profits Through High Morale
Empowerment vs. Ego
Essential Coaching Skills for Managers